I used to hold "Novatech", the computer/etc retailer in very high regard.
However, things change.
Today I ordered a keyboard and some blank DVD media for "Fast-Track" collection. I paid. Everything was in stock. I received an email telling me to come and pick up my order in 30 minutes time.
I drove there (luckily it isn't far or I would probably still be there, fuming).
The keyboard wasn't in stock.
"But.. your website said 'one in stock', and told me to come and collect it. This suggests that you have one."
"Yeah. We do. But its assigned to another order."
Bunch of nobbers.