OK, we all know Northern Rock have already failed quite spectacularly, largely due to the BBC's social experimentation (don't get me started), however, our mortgage in the UK is with them - and I called to get a statement of mortgage interest, for my Jersey tax return.
The first one didn't arrive - I blame Royal Mail for this. Fair enough. Used to that.
The second one did. It says:
"I confirm that the gross amount of interest charged to your mortgage loan from 1 Jan 2008 to 31 December 2008."
You'll probably read that once and go 'Yep - fine.' - read it again.
It seems to be missing one piece of information. Yup. The amount!
Third time lucky?